Instructional Programs occasionally schedules instruction sessions during evenings and weekends in the ETC. Below are procedures for resolving technical problems with the projector and workstations for those teaching sessions during these times:

1. If the projector or other equipment borrowed from the Media Department does not function properly, please call Media at 443-4612. Remember that they have limited staffing at that time and will assist you as soon as they can.

2. For computer and networking problems, please follow the standard LISD weekend and after-hours support procedures, as follows:

 

“Reference Dept. is the central contact point for weekends and after regular hours (8:30 - 5:00) support. All library staff members who encounter computer network/server problems should contact the Reference Desk first. The staff in Reference Dept. will then contact LISD's cell phone number if it is an emergency. If there are network/computer problems during the weekend, both LISD and CMS have no staff in the office. Again, LISD would like to emphasize to only use their cell phone number when it is a network/systems emergency (for example, no one can login to the server even after rebooting PCs). Please do not use this number if the problems only happened to individual staff or a single computer. Staff experiencing problems with the Voyager system should also report the problem following the above procedure. For all non-emergency problems, please send email to lisd@syr.edu or leave a brief telephone message at 4300."

 

Note: Since LISD staff members are not in the office after hours, please keep in mind that some problems may not be resolved during a particular instruction session. In those situations, please consider alternate instructional methods.

 

3. In addition, please send a message to Sue Miller at smmiller@syr.edu describing the problem, so that she can follow up if necessary.

 

Thank you for your cooperation.

 

11/8/2004