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August 23, 2007

Restarting server 8/24/07 at 6:30 AM

Restarting server 8/24/07 at 6:30 AM

Libnet2 will be restarted 8/24/07 at 6:30 AM. The server is current experiencing a problem that needs to be correctly before it becomes a more serious issue. This server hosts the following services:

staff printing
public printing
S: drive
Z: drive

We are sorry for the inconvenience and thank everyone for your cooperation.

April 26, 2007

System outage Friday, April 27th from 9 AM - 10 AM

The SAN will be down to replace failing hardware that caused the recent outage Friday, April 27th, from 9 AM to 10 AM.

During the outage, the following systems will be unavailable:
L: drive
R: drive
ContentDM http://digilib.syr.edu and Acquisitions station
MyLibrary http://mylibrary.syr.edu


Help Desk
SUL Information Technology Services
443-4300

April 5, 2007

Systems outage Tuesday, April 10th from 8 AM - 12 PM

The EMC SAN will be down to perform a system upgrade Tuesday, April 10th, from 8 AM to 12 PM.

During the outage, the following systems will be unavailable:
L: drive
R: drive
ContentDM http://digilib.syr.edu and Acquisitions station
MyLibrary http://mylibrary.syr.edu


If work is completed ahead of schedule systems may be available before 12 PM. A reminder will be sent the day before the outage.

Help Desk
SUL Information Technology Services
443-4300

February 21, 2007

Network outage Thursday 2/22 and Friday 2/23 between 6:00 - 7:00 AM

Thursday, 2/22 and Friday, 2/23 morning, between 6:00 -7:00 AM, ITS will be upgrading the network switches in some areas of Bird library. During this time, there will be an interruption of the campus network connectivity to the library services managed by LITS. In preparation we ask that all staff and public computers be turned off during these times.


Help Desk
SUL Information Technology Services
443-4300

February 5, 2007

Server outage Tuesday, February 6 from 6:00 AM to 6:45 AM

Due to system configuration changes, a few of our servers will be unavailable Tuesday, February 6 from 6:00 AM to 6:45 AM.

The following services will be unavailable during this time:

F, G, H, L, and R drives
NetStorage

Help Desk
SUL Information Technology Services
443-4300

March 31, 2006

Power outage this morning

We have experienced a power outage this morning around 6:30. All our computer servers were forced to shut down and then rebooted after the power came back. It took the IT staff a while to restore all the services and functions. If you notice anything unusual, please report to IT help desk at 4300.

Thanks!


Help Desk
SUL Information Technology Services
443-4300

February 9, 2006

Server outage Friday, February 10, 6:30 AM to 7:00 AM

Due to a server configuration change, one of our servers will be unavailable Friday, February 10 from 6:30 AM to 7:00 AM.

The following services will be unavailable during this time:

F, G and H drives
NetStorage

February 7, 2006

Restarting Server 2/3/06 at 2:00 PM

Restarting server 2/3/06 at 2:00 PM

Libnet2 will be restarted 2/3/06 at 2:00 PM. The server is current experiencing a problem that needs to be correctly before it becomes a more serious issue. This server hosts the following services:

staff printing
public printing
project drives (L:)
S: drive
Z: drive

Users that are already logged in will temporarily lose their connection to this server. Once the server comes back online, connections will be reestablished automatically. If you encounter any connection problems after the outage, please restart your workstation.

Help Desk
SUL Information Technology Services
443-4300

December 28, 2005

Server outage Thursday, December 29th from 6:00 AM to 9:00 AM

The server that hosts the following services will be unavailable Thursday, December 29th from 6:00 AM to 9:00 AM:

Public printing
Staff printing
The BSD-Systems Project area (L: drive)
The Digital Imaging Lab project area (L: drive)
The Special Collections project area (L: drive)
The Novell-delivered Applications window
S: drive
Z: drive

During this outage the system software will be upgraded. In preparation we ask that all staff and public computers be turned off during this time.

We are sorry for the inconvenience and thank everyone for your cooperation.

Help Desk
SUL Information Technology Services
443-4300

December 22, 2005

Server outage Tuesday, December 27th from 4:00 PM to 5:30 PM

In preparation for a system upgrade, the server that hosts the following services will be unavailable Tuesday, December 27th from 4:00 PM to 5:30 PM:

staff printing
public printing
project drives (L:)
S: drive
Z: drive



Help Desk
SUL Information Technology Services
443-4300

September 22, 2005

Server outage Friday, September 23 from 6:00 am to 7:00 am

ITS will be making configuration changes to the server that hosts the f:\, g:\, and h:\ drives Friday, September 23 between 6:00 am and 7:00 am. These drives will not be available during this time.

We are sorry for the inconvenience and thank everyone for your cooperation.

Help Desk
SUL Information Technology Services
443-4300

June 30, 2005

Network outage Saturday, July 2, 2005, 8AM to 7PM

ITS will be performing maintenance and restructuring on the Library's Novell network on Saturday, July 2, beginning at 8AM.

We expect the outage to last eight to ten hours. Services that will not be available during this time include:

Workstation login
Network drives (F:, G:, H:, L:, S:, Z:)
Staff printing
Public printing
Novell-delivered Applications window
NetStorage


Help Desk
SUL Information Technology Services
443-4300

June 29, 2005

Network outage - E.S Bird 5 & 6 floors Thursday, June 30 7:00 am - 7:30 am

Thursday, June 30 between 7:00 am and 7:30 am, there will be a brief network outage, lasting 5 - 10 minutes, on the 5th and 6th floors of E.S. Bird library. This outage will allow for necessary system maintenance to resolve the recent network interruptions in these areas.

We are sorry for the inconvenience and thank everyone for your cooperation.

Help Desk
SUL Information Technology Services
443-4300

June 16, 2005

Voyager outages

Library Staff,

Computing and Media Services has scheduled maintenance activity on the
Voyager servers for this weekend and early next week. The work will be
done very early in the morning to minimize the impact on operations.
Below is a summary of the planned outages.

1) Saturday, June 18: All Voyager staff modules, including
circulation, acquisitions, and cataloging, will not be available
Saturday from 4 - 5:15 AM.

2) Monday, June 20: The SUMMIT public catalog and all Voyager staff
modules including circulation, acquisitions, and cataloging will not be
available from 4 - 5:15 AM.

3) Tuesday, June 21: The SUMMIT public catalog, library web pages, and
associated electronic resources will not be available from 4 - 5:15 AM.


Please reply to this message if you have any questions or concerns
about these outages.

Integrated Library System Management Group
E.S. Bird Library
Syracuse University
ILSM@syr.edu

May 17, 2005

SUL server outage Friday, May 20

ITS will be performing system maintenance on our servers Friday, May 20 from 6:00 pm to 9:00 pm. In preparation we ask that all staff and public computers be turned off during this time.

Outage time: Friday, May 20 6:00pm - 9:00pm
Purpose: System maintenance and relocation
Services affected:

- Workstation login
- Network drives (F:, G:, H:, L:, S:, Z:)
- Staff printing
- Public printing
- Novell-delivered Applications window
- Illiad client
- illiad.syr.edu
- Staff Website
- The Scoop
- Library News
- Events Calendar
- NetStorage
- EZproxy
- MyLibrary
- ContentDM
- EMA Website
- SCRC Website
- All libsites.syr.edu websites

May 12, 2005

Library Web Servers Outage, Friday May 13, 2005

Friday, May 13, 2005 from noon to 5pm there will be intermittent outages on library web servers for hardware maintenance.

Outage time frame: Noon-5 PM
Purpose: Hardware upgrade
Outage: Intermittent loss of services
Services affected:
- Staff Website
- The Scoop
- Library News
- Events Calendar
- NetStorage
- EZproxy
- MyLibrary
- ContentDM
- EMA Website
- SCRC Website
- All libsites.syr.edu websites

April 27, 2005

Network outage starting 10PM Saturday, April 30

ITS will be doing maintenance on the network servers starting at 10pm Saturday, April 30, 2005.

We expect the outage to last four to six hours. Services that will not be available during this time include:

F, G and H drives
NetStorage

ITS

Help Desk
SUL Information Technology Services
443-4300

April 20, 2005

Restarting server today at 10:30 am

Libnet2 will be restarted today at 10:30 am. The server is current experiencing a problem that needs to be correctly before it becomes a more serious issue. This server hosts the following services:

staff printing
public printing
project drives (L:)
S: drive
Z: drive

Users that are already logged in will temporarily lose their connection to this server. Once the server comes back online connections will be reestablished automatically. If you encounter any connection problems after the outage, please restart your workstation.

April 15, 2005

Server outage Tuesday, April 19, 6:00 AM to 7:00 AM

ITS is scheduling an outage for our servers for
Tuesday, April 19, from 6:00 AM to 7:00 AM. Services that
depend on these servers and will be unavailable during this time
include:

Public printing
Staff printing
The BSD-Systems Project area (L: drive)
The Digital Imaging Lab project area (L: drive)
The Special Collections project area (L: drive)
The Novell-delivered Applications window
S: drive
Z: drive

This outage will allow us to perform updates and configuration changes
to these servers.

We are sorry for the inconvenience and thank everyone for your
cooperation.


Help Desk
SUL Information Technology Services
443-4300

April 12, 2005

SUL server outage Thursday, April 14

Due to a server software update, the server that hosts file and print services for the G-SIC lab will be unavailable Thursday, April 14 from 7:00 AM to 9:00 AM. All network services from the lab will be unavailble during this time.

March 25, 2005

SUL file server outage Saturday, March 26

Due to a server configuration change, one of our file servers will be unavailable Saturday, March 26 from 8:00 AM to 9:00 AM. The F:, G:, and H: drives will be unavailable during this time.

February 3, 2005

Network Outage Tuesday, Feb. 15, 2005

Due to a network hardware upgrade, a range of network and computing services will be unavailable between 4:30 and 7 a.m. Tuesday, Feb. 15. Affected services and subnets include:

E-mail services-OrangeMail and GroupWise (GroupWise in the College of Law and University College will not be affected),
Syracuse University Web pages, including the SU Home Page and all CMS-hosted Web pages and Web services,
Blackboard
Public computing labs and printing in the labs,
MySlice and all services and applications that are accessed through MySlice,
Clients with computers on the SUMMON and CS networks will not be able to access the network G and H drives or any other shared drives,
Bird Library Web services, MyLibrary and electronic resource authentication,
Faculty Web servers syllabus.syr.edu and faculty.syr.edu,
Service Desk,
Health Services network services,
NCS network management and backup DNS services, and
NCS backup services.

In addition, approximately half of the workstations in Bird Library will be unable to connect to the network during this outage.

November 16, 2004

Server outage Thursday, November 18 from 6:00 am to 7:00 am

LISD will be making configuration changes to the server that hosts the f:\, g:\, and h:\ drives Thursday, November 18 between 6:00 am and 7:00 am. These drives will not be available during this time.

We are sorry for the inconvenience and thank everyone for your cooperation.

Help Desk
Library Information Systems Division
443-4300

November 8, 2004

Server outage Tuesday, November 9 from 6:00 am to 7:00 am

LISD will be making configuration changes to the server that hosts the f:\, g:\, and h:\ drives Tuesday, November 9 between 6:00 am and 7:00 am. These drives will not be available during this time.

We are sorry for the inconvenience and thank everyone for your cooperation.

October 25, 2004

Network outage starting at 10:00 pm Wednesday, October 27

LISD will be upgrading our network servers between Wednesday, October 27 at 10:00 pm and Thursday, October 28 at 7:00 am. All network services (workstation login, files, and printing) will be unavailable during this time. In preparation we ask that all staff computers be logged off during this time. This outage will not affect public machines.

All staff members that must use computers during this time, please complete the following procedure prior to 9:45 pm, Wednesday evening:
Reboot the machine you are using.
At the Novell login screen, check "workstation only" and continue as usual.
The usual desktop will appear.

In this mode you will be able to browse the Internet with IE only, Network drives (f:\, g:\, h:\...) will be unavailable, and printing will not function. Voyager will be fully functional as well as Groupwise.

The change will be transparent to staff and our patrons. All data and services will be migrated to the new system.

If you have any questions please contact us at lisd@syr.edu or X4300.

Help Desk
Library Information Systems Division
443-4300

October 18, 2004

Network outage starting at 11:00 pm Saturday, October 23

LISD will be upgrading our network servers between Saturday, October 23 at 11:00 pm and Sunday, October 24 at 9:00 am. All network services (workstation login, files, and printing) will be unavailable during this time. In preparation we ask that all staff and public computers be turned off during this time. The change will be transparent to staff and our patrons. All data and services will be migrated to the new system.

If you have any questions please contact us at lisd@syr.edu or X4300.

July 28, 2004

GroupWise will be unavailable Friday evening and Saturday

GroupWise desktop services and GroupWise Web Access will be unavailable from 5 p.m. Friday, July 30 to 6 p.m. Saturday, July 31, while the system is upgraded to GroupWise 6.5. All e-mail that is sent to faculty and staff GroupWise accounts will be stored and delivered after the outage. GroupWise clients in University College and the College of Law will not be affected by the outage and will be able to continue to use their GroupWise mail system.

Faculty and staff who use GroupWise (except those in University College and the College of Law) should shutdown their computer before going home on Friday, July 30. When logging into GroupWise on Monday, Aug. 2, you will be prompted to upgrade your desktop GroupWise client. Clicking "no" will delay the upgrade. The upgrade will be automatic after a pre-set number of delays noted on the pop up box.

Because of a change in the way the "sent" folder works in GroupWise 6.5, clients who choose not to upgrade on the first prompt will not be able to access their old "sent" mail folder or their "task" list until they upgrade their desktop client.

GroupWise 6.5 demonstration classes are available through August 5. Registration information is on the Web at http://cms.syr.edu/training/workshops/staff.html . In addition, a "GroupWise 6.5 Preview" Power Point presentation is available on the Web at http://cms.syr.edu/email/groupwise

July 7, 2004

GroupWise Upgrade July 30-31

Computing and Media Services (CMS) is upgrading the GroupWise e-mail package to GroupWise 6.5. To accomplish the task, GroupWise desktop services and GroupWise Web access will be unavailable from 5 p.m. Friday, July 30 to 6 p.m. Saturday, July 31. All e-mail that is sent to faculty and staff GroupWise accounts will be stored and delivered after the outage. Specific directions about how to upgrade the GroupWise interface on individual desktop computers will be forthcoming.

While GroupWise 6.5 may look and feel a bit different, it functions very much the same as the GroupWise client currently in use. Faculty and staff should have no difficulty using the upgraded version as soon as it is installed on their desktops. However, GroupWise 6.5 has some new, exciting features that enhance the organization of e-mail messages. Demonstrations of the enhanced features will be presented beginning the week of July 19. A schedule of classes and registration information will be available on the CMS Training Web site the week of July 12.

Further news and information about the upgrade will be sent via e-mail throughout the month of July and will be available on the CMS Web site at http://cms.syr.edu.

May 13, 2004

Downtime Notification: backbone network hardware upgrade

>>> "[SU CWIS WebMaster] quiet" 05/12/04 10:52AM >>>
Automated Downtime Notification Message
Due to a major upgrade to the backbone network hardware, the following network services will be unavailable between 6 and 7 a.m. Friday, May 14:

The Syracuse University Home Page at www.syr.edu,
all SU departmental Web pages that are hosted by Computing and Media Services, the CMS Novell Network, the PeopleSoft environment, GroupWise e-mail, the Bird Library Web page and online services, and printing services in the public computing labs.


Contact Information
Information Center
Computing and Media Services
443-2677
consult@syr.edu

April 30, 2004

Internet Connection Outage 7-8AM, Saturday May 1

Due to a network hardware upgrade, Internet connectivity for the entire University campus, including ResNet, will be briefly interrupted between 7 and 8 a.m. Saturday, May 1.

Contact Information
Information Center
Computing and Media Services 443-2677
consult@syr.edu


April 2, 2004

Network server outage Saturday, 4/3/04 8:30 am - 9:30 am

The network servers will be restarted to apply configuration changes Saturday, 4/3/04 at 8:30 am. All network services (workstation login, files, and printing) will be unavailable for approximately 1 hour.

We are sorry for the inconvenience and thank everyone for your cooperation.

March 19, 2004

Email Upgrade Monday, March 22

Due to a GroupWise software upgrade, your e-mail service will be unavailable between 6:30 and 7 a.m. Monday, March 22.

Please do not attempt to use your email during this period, either from your desktop or remotely via webmail.

March 9, 2004

Network outage Wednesday, March 10, 6:00 am - 7:00 am

Wednesday, March 10 between 6:00 am - 7:00 am LISD will be restarting the network servers to apply configuration changes. All network services (workstation login, files, and printing) will be unavailable during this time.

We are sorry for the inconvenience and thank everyone for your cooperation.

Help Desk
Library Information Systems Division
443-4300

March 2, 2004

LISD Asks: Please always leave printers turned on

LISD is requesting from now on that all printers in every library be left on at all times. This includes staff, public, and lab printers. One of our current projects requires us to update software on all of the printers and make configuration changes at times when they are not in use. We appreciate your good intentions to save power and would like to make you aware that all of our printers have power saving features built in. It is better for the equipment, and uses less energy if they are always left on. The updates begin tonight, so please remember to leave your printer on.

Thank you everyone for your cooperation.

Help Desk
Library Information Systems Division
443-4300

January 28, 2004

Information regarding network slowdown

This morning the library experienced a network slowdown due to high utilization on one of our servers. The server being close to capacity and experiencing increased demands caused the high utilization. The process used to correct this issue was also subject to the slowdown and took over an hour to run. Server operation is back to normal and LISD is working to reduce the server load. Please let us know if you encounter any problems.

December 29, 2003

Libnet1 & Libnet2 outage: December 30, 4:00 pm to 6:00 pm

LISD is scheduling a maintenance outage for both libnet1 & libnet2 servers for
Tuesday, December 30, from 4:00 pm to 6:00 pm. Services that
depend on the Library server and will be unavailable during this time
include:

Public printing (staff printing will not be affected)
The BSD-Systems Project area (L: drive)
The Digital Imaging Lab project area (L: drive)
The Special Collections project area (L: drive)
LISD
F: drive
G: drive
H: drive

Continue reading "Libnet1 & Libnet2 outage: December 30, 4:00 pm to 6:00 pm" »

Library server outage: December 30, 7:30 am to 9:30 am

LISD is scheduling a maintenance outage for the Library server for
Tuesday, December 30, from 7:30 am to 9:30 am. Services that
depend on the Library server and will be unavailable during this time
include:

staff printing
Illiad print and email files
The 5 student-use machines along the windows in Media
The Pubmaps PC
The Jaws workstation in Reference

The F:, G:, and H: drives are not located on the Library server and
should be unaffected.

Continue reading "Library server outage: December 30, 7:30 am to 9:30 am" »

December 17, 2003

New subnets will be added on Friday

Friday morning, between 6:00 -7:00 AM, CMS will add two new subnets to our current Bird library computer network. This will give us about 500 more network addresses. For the past a few years, we have increased our computer devices significantly and we are almost running out our capacity. This change will take care of this issue for a long time. We don't expect any difference for staff and public workstations because the rebooting will adjust the network settings. The settings on computer servers will need to be adjusted by the system administrators. Most system level work will take place late night on Thursday or early Friday. This change only affects the Bird library network. Sci-tech branches are on different networks. If you experience anything unusual, please report to x4300. Thanks!

Continue reading "New subnets will be added on Friday" »

November 21, 2003

Server updates

The servers were updated successfully this morning. You may receive a message that NAL (the application launcher) has been updated and you computer needs to reboot. Please click "OK" and reboot your computer. If you receive additional messages about specific application objects please call us.

November 19, 2003

Servers will be updated morning of 11/21/2003

LISD will be working with CMS to apply updates and patches to our network servers on Friday, November 21, 2003. The outage window is from 5:30 AM to 7:00 AM. Network services will be unavailable during this time period.

Thank you for your cooperation. Any questions or problems please call.

LISD X4300

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